Who we are
Kourosh London Ltd, trading as Kourosh London Hypermarket. Company number 13251893 · 270 North End Road, London SW6 1NJ. Phone 020 3770 9344 or email [email protected].
How ordering works
Sending an order through this website is a request to buy. It is not yet a contract. We check what is available and contact you to confirm the items, the total and any delivery charge. The contract is made when we confirm your order and you pay.
Prices
Prices are in pounds sterling (£) and include any VAT that applies. The price you pay is the total we confirm with you before you pay. If a price on the website is wrong, we will tell you before you pay and you can cancel.
Payment
You pay by bank transfer to the account details we send you after confirming your order. Only pay into the account we send you. If anyone asks you to pay into a different account, call us first. We prepare your order once your payment arrives.
Availability and substitutions
Some products may not be available. We will tell you when we contact you, and we only swap a product for another one if you agree.
Collection and delivery
You can collect your order from the shop during opening hours. Delivery has a charge: we tell you the cost for your address when we confirm your order, before you pay.
Food information and allergies
Ingredients and allergen information are on each product’s packaging. Before you pay, we will give you the full ingredients and allergen information for any product, free of charge: ask by phone or WhatsApp, or when we contact you to confirm your order. Packaging may differ from the photo on the website, so do not rely on the photo alone.
Cancelling and returns
You can cancel at no cost at any time before you pay. Fresh, chilled, frozen and bakery products, and other goods that go off quickly, cannot be returned unless they are faulty. For other goods you have 14 days from receiving them to tell us you want to cancel; return them unopened and we refund you within 14 days of getting them back. Sealed goods that cannot be returned for health or hygiene reasons once opened cannot be returned after opening.
Faulty goods
If something is faulty, damaged or not as described, contact us and we will put it right as the Consumer Rights Act 2015 requires.
Complaints and law
Phone 020 3770 9344 or email [email protected]. These terms are governed by the law of England and Wales.
Updated November 2026